Support / Warranty


AtWatchguard Systems, we are committed to providing quality products. To protect you against defects due to manufacturing faults,Watchguard Systems provides the following manufacturer warranty.

This warranty is provided by Cornick Pty Ltd, the Australia designer and manufacturer ofWatchguard Systems products. It is provided in addition to other rights and remedies of the purchaser under relevant consumer law in relation to the goods to which the warranty relates.

Within Australia, Cornick’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable to a subsequent customer if the product is sold by the original customer during the warranty period. Purchase receipt or tax invoice must be kept as best proof of purchase. The proof of purchase will establish the commencement date of this warranty.

Warranty Claims

For all eligible warranty claims:

  1. If a fault covered by warranty occurs, the customer must first return the product toWatchguard Systems Head Office using the contact details below.
  2. Any warranty claims must be accompanied by:
    • Proof of purchase, as explained above; and
    • Details of the alleged defect.
  3. IfWatchguard Systems finds no defect in the product upon inspection and testing, the customer must payWatchguard Systems's typical costs of service work and testing.
  4. Transportation costs required to make the warranty claim:
    • Transport toWatchguard Systems Head Office will be covered by the customer.
    • Upon successful finalisation of the warranty claim,Watchguard Systems will bear the cost of return transport.

Exclusions

This warranty does not cover:

  • Normal wear and tear to the products or parts.
  • Products that have been repaired, altered or modified before return toWatchguard Systems.
  • Any product that has been used other than for the purpose for which it was designed.
  • Any product that has not been installed, operated or maintained in accordance withWatchguard Systems instructions, recommendations and specifications.
  • defects that have arisen due to the customer's failure to properly use and maintain the product in accordance withWatchguard Systems instructions, recommendations and specifications.
  • Product defects that have arisen due to abnormal conditions or use, including environment, temperature, water, fire, humidity, pressure, stress, abuse, misuse, neglect or accident.

Warranty Against Defects

All products as listed below are warranted for the designated period against defects in workmanship and parts, valid from the date of purchase. Defects that occur within this warranty period under normal use and care, will be repaired or replaced at our sole discretion.

To Make a Claim

Please use the I need technical support or assistance form on the contact page of this website.

1 Year Warranty

Model Name
2POS SPST On/Off Key Switch
COS Complete Outdoor Siren - Full Assembled AC/DC Siren Strobe & Tamper Switch
DCRW Concealed Reed Switch
DEBSDUAL Dual Button Emergency Switch (N/O Contact)
DLB Surface-Mounted Door Loop with Metal Terminal (600mm)
DLW Surface-Mounted Door Loop with Plastic Terminal (400mm)
DOORRELEASE Emergency Door Release - Emergency Break Glass
DPS High Frequency Piezo Siren
DPSCY High Impact Plastic External Siren Cover
DPSCY2 High Impact Plastic External Siren Cover
DPSF Flush Mounted Internal Siren
DRSR Roller Shutter Reed Switch
DSBM Flashing Blue Strobe Light
DSRHDW Large Surface Mount Rola Reed Switch
DSRHDW2 Large Surface Mount Reed Switch
DSRLW Mini Surface Mount Reed Switch
DSRNONC Surface Reed Switch (N/O Contact)
DTBS NC Tamper Button Switch for Siren Covers
DUMMYHA Dummy Home Alarm Kit
MBTX Wireless Emergency Duress "Mushroom" Button
PIRHW360 360° Ceiling Mount PIR Detector
PIRHWTT Universal Movement Sensor With Triple Technology
PIRLHLB Large Mounting Bracket For PIR Detectors
PIRW3 Wireless Supervised PIR Detector
PIRWOD Wireless Supervised PIR Detector (Outdoor)
RCX 2 Channel Transmitter / Receiver Set - 433.92 MHz
RCX4 4 Channel Transmitter / Receiver Set - 433.92 MHz
REL01LOOM 12V 15A Universal Switching Relay
RSW-M1 Heavy Duty Hard Wired Reed Switch (Silver)
RSW-M1B Heavy Duty Hard Wired Reed Switch (Brown)
RSW-M1W Heavy Duty Hard Wired Reed Switch (White)
RSW-P1 Indoor Hardwired Reed Switch (White)
RSW-P1B Indoor Hardwired Reed Switch (Brown)
RSW-P1G Indoor Hardwired Reed Switch (Grey)
RXPROR4 4 Channel Multi-Function Receiver / Transmitter Set - 433.92 MHz with Onboard Relays
S42 Single Tone Siren
S42ACDC 12VDC Automotive Siren
SHOCKHW Hard Wired Shock Sensor
SMODET2 Hardwired Photoelectric 4-Wire Smoke Detector Non-Latching
SMODET4 Photoelectric 4-Wire Smoke Detector
SPKR-TAV Voice Recording Loudspeaker
VS4STICKER Pack of 4 Adhesive CCTV Warning Stickers (2x Rear and 2x Front Adhesive)
VSA24 Warning Sign - A4 Size Blue Print on Corflute
VSA24A3 Securview CCTV Warning Sign A3 Size
VSCD420F Professional Outdoor Replica CCTV Camera With Weatherproof Housing
VSCD50F Professional Indoor/Outdoor Replica Infrared CCTV Camera
VSCDCC CCTV Warning Sign Corflute A3 Size
VSCDDF Professional Indoor Replica CCTV Dome Camera
VSCDFF Professional Indoor Replica CCTV Camera
VSCDSA Alarm Warning Stickers A4 Size (2 x Front 2 x Rear)
VSCDSC CCTV Warning Stickers (4 pack) - A4 Size
W24SIREN Compact External Siren With Strobe
WGAP864VM Alarm Voice Panel Module for WGAP864
WGAPCABLEUSB Programming USB Cable For WGAP864 Alarm Panel
WGSIR-500 Watchguard Wired Siren & Strobe with Backup Battery
WGSIR-500W Watchguard Wireless Siren & Strobe with Backup Battery
WGSIR-900 Watchguard Wired Siren & Strobe with Backup Battery
WGSMSC IP & SMS Alarm Communicator
WGUARD Watchguard Wireless Home/Office Alarm System
WKP Wireless Mini Numeric Keypad White
WKPL Large Wireless Numeric Keypad
WPANIC Personal Emergency/Panic Pendant
WREEDI Wireless Supervised Reed Switch/Universal Transmitter
WSIREN Wireless External Siren

2 Year Warranty

Model Name
ALE-FLD Hardwired Flood Detector
ALE-GBD Hardwired Glass Break Detector
ALE-PIRB 4x Beam Hardwired IR Motion Detector
ALE-PIRC Dual Element Curtain PIR Detector
ALE-PNB Hardwired Panic Button Switch with Key
ALE-VBR Hardwired Vibration Detector
ALH-PIR360 360° Ceiling Mounted PIR Detector
ALH-PIRGS PIR with Glass and Shock Detection
ALH-PIRMW Dual Technology PIR / Microwave Detector
CVR16E 16 Channel Compact 720p HDCVI Digital Video Recorder
CVR8E 8 Channel AnaloguePlus™ Digital Video Recorder (no Hard Drive)
VSDFF15MIR650VPG 650TVL 1/3" Grey Outdoor 3.6mm 15M IR Dome Camera (Vandal Proof)
VSDFF20MIR800VP 800TVL 20m Infrared Fixed Lens Mini Dome
VSDVF15MIR650V2 650TVL 1/3" Indoor 2.8-12mm 15M IR Dome Camera
VSDVF30MIR2.8-12 650TVL 30m Infrared 2.8-12mm Varifocal Lens Dome
VSWFF20MIR800B 800TVL 20m Infrared Fixed Lens Mini Bullet
VSWVF40MIR2.8-12 650 TVL 1/3" Outdoor 2.8-12mm 40m IR Camera
VSWVF40MIR9-22 650 TVL 1/3" Outdoor 9-22mm 40m IR Camera
WGAP864IPM IP Home App Controller Module for WGAP864
WGAP864KP High Quality LCD Keypad for WGAP864 Alarm System
WGAP864SMS SMS Module compatible with WGAP864
WGAP864WDC Wireless Door Contact for WGAP864
WGAP864WDCV2 Wireless Door Contact for WGAP864
WGAP864WPIR Wireless PIR Sensor (Pet Immunity) For WGAP864
WGAP864WPIRV2 Wireless PIR Sensor (Pet Immunity) For WGAP864
WGAP864WRX16 16 Channel Wireless Receiver for WGAP864
WGAP864WRX16V2 16 Channel Wireless Receiver for WGAP864
WGAP864WRX2 2 Channel Receiver for WGAP864

4 Year Warranty

Model Name
CVR16COM Compact Series 16 Channel 8.0MP HDCVI Digital Video Recorder
CVR16ENT Entry Series 16 Channel 720p HDCVI Digital Video Recorder
CVR8COM Compact Series 8 Channel 8.0MP HDCVI Digital Video Recorder
CVR8ENT Entry Series 8 Channel 720p HDCVI Digital Video Recorder
CVR8ENT2 Entry Series 8 Channel 1080p HDCVI Digital Video Recorder
CVRKIT-C1684F-8 Compact 16 Channel 8.0MP HDCVI Surveillance Kit (8 x Fixed Cameras, 4TB HDD)
CVRKIT-C1686F Compact 16 Channel 8.0MP HDCVI Surveillance Kit (16 x Fixed Cameras, 6TB HDD)
CVRKIT-C482F Compact 8 Channel 8.0MP HDCVI Surveillance Kit (4 x Fixed Cameras, 2TB HDD)
CVRKIT-C882F-4 Compact 8 Channel 8.0MP HDCVI AI Surveillance Kit (4 x Fixed Cameras, 2TB HDD)
CVRKIT-C884F Compact 8 Channel 8.0MP HDCVI Surveillance Kit (8 x Fixed Cameras, 4TB HDD)
NVR16COM2 Compact 16 Channel Network Video Recorder with PoE (200Mbps)
NVR16COM3 Compact 16 Channel Network Video Recorder with PoE (128Mbps)
NVR4COM2 Compact 4 Channel Network Video Recorder with PoE (80Mbps)
NVR4COM3 Compact 4 Channel Network Video Recorder with PoE (80Mbps)
NVR4ENT3 Compact 4 Channel Network Video Recorder with PoE (80Mbps)
NVR4WF WiFi 4 Channel Dual Band Network Video Recorder (80Mbps)
NVR8COM2 Compact 8 Channel Network Video Recorder with PoE (80Mbps)
NVR8COM3 Compact 8 Channel Network Video Recorder with PoE (80Mbps)
NVR8ENT Compact 8 Channel Network Video Recorder with PoE (80Mbps)
NVRKIT-C1644F Compact Series 16 Camera 4.0MP IP Surveillance Kit (Fixed, 4TB)
NVRKIT-C1664F Compact Series 16 Camera 6.0MP IP Surveillance Kit (Fixed, 4TB)
NVRKIT-C441F Compact Series 4 Camera 4.0MP IP Surveillance Kit (Fixed, 1TB)
NVRKIT-C441F-T Compact Series 4 Camera 4.0MP IP Surveillance Kit (Fixed, 1TB)
NVRKIT-C441M Compact Series 4 Camera 4.0MP IP Surveillance Kit (Motorised, 1TB)
NVRKIT-C461F Compact Series 4 Camera 6.0MP IP Surveillance Kit (Fixed, 1TB)
NVRKIT-C842F Compact Series 8 Camera 4.0MP IP Surveillance Kit (Fixed, 2TB)
NVRKIT-C842F-T Compact Series 8 Camera 4.0MP IP Surveillance Kit (Fixed, 2TB)
NVRKIT-C862F Compact Series 8 Camera 6.0MP IP Surveillance Kit (Fixed, 2TB)
VSCVI-2BIRC Compact Series 1080p Fixed HDCVI Mini Bullet
VSCVI1MPDIRV4 Compact Series 720p Fixed HDCVI Mini Dome
VSCVI2MPDIRV5 Compact Series 1080p Fixed HDCVI Mini Turret
VSIP1MPFBIRM 1.3 Megapixel 30m Infrared IP Bullet Camera
VSIP1MPFBIRV3 1.3 Megapixel Infrared Fixed Mini Bullet
VSIP1MPVDIRM 1.3 Megapixel 20m Infrared IP Dome Camera
VSIP1MPVDMINIIRC 1.3 Megapixel Infrared Fixed Mini Dome (3.6mm)
VSIPC-4BIRMG Compact Series 4.0MP Motorised Bullet
VSIPC-4BIRS Compact Series 4.0MP Fixed Mini Bullet
VSIPC-4BIRS2 Compact Series 4.0MP Fixed Mini Bullet
VSIPC-4DIRD Compact Series 4.0MP Fixed Mini Dome
VSIPC-4DIRD2 Compact Series 4.0MP Fixed Mini Dome
VSIPC-4DIRG Compact Series 4.0MP Fixed Mini Turret Dome
VSIPC-4DIRMD Compact Series 4.0MP Motorised Dome
VSIPC-4DIRMG Compact Series 4.0MP Motorised Turret Dome
VSIPC-6DIRC Compact Series 6.0MP Fixed Turret Dome
VSIPC-6DIRC-B Compact Series 6.0MP Fixed Turret Dome (Black)
VSIPC-8BIRS Compact Series 8.0MP Fixed Mini Bullet
VSIPC-8DIRD Compact Series 8.0MP Fixed Mini Dome
VSIPC-8DIRG Compact Series 8.0MP Fixed Mini Turret Dome
VSIPW-3FBIR WiFi Series 3.0MP Wireless Infrared Fixed Mini Bullet
VSIPW-3VDIR WiFi Series 3.0MP Wireless Infrared Fixed Mini Dome
WGAP864 Watchguard Professional 8 Zone Alarm Panel & LCD Keypad - Expandable to 64 Monitored Zones
WGAP864EXP1664 8-Zone Expander for 16+ Zones Expansion
WGAP864EXP816 8 Zone Plug-in Expander
WGAP864PACK Complete 8 Zone Alarm System Expandable to 64 Monitored Zones
WGAP864PB Watchguard Professional 8 Zone Alarm Panel & LCD Keypad (Black)
WGAP864PW Watchguard Professional 8 Zone Alarm Panel & LCD Keypad (White)
WGDIGITAL Professional Grade Back To Base Monitored Wireless Alarm System for Home or Office
WGSENTINEL Budget Wireless Home Alarm System
WGSMS2010 Watchguard SMS 2010 Alarm System

5 Year Warranty

Model Name
PIRHWDT2 Universal Passive Infrared Movement Sensor With Pet Immunity